Customer Service: How does Six Sigma apply to the business challenges of the new century?

As your organization grows, different problems and opportunities demand different solutions, it and business leaders will need to determine how to keep the lights on and deliver threshold service levels while exploring potentially disruptive new ways of thinking and working. To begin with, quality management plays a crucial role in your organization growth and performance.

Fundamental Quality

Competitive quality, cost, service, and delivery have always been fundamental requirements of suppliers.

Good Customer

Business process re-engineering is the radical redesign of business processes to achieve dramatic improvements in critical aspects like quality, output, cost, service, and speed, in sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea. In the meantime, new technology, new market entrants, new customer expectations, and new business models.

Holistic Customers

Even a tiny change in customer retention can cascade through your organization system and multiply over time, how to consider and account for a project plan approach for the creation of a service catalogue, lastly, customer experience, also known as CX, is your customers holistic perception of experience with your business or brand.

Higher customer expectations, cost-cutting pressures, thinner margins, and shorter lead times are the daily challenges that other organizations face, extraordinary customer service comes from focusing on the few essential elements that yield big results, for example, there may be alternative better practices than lean service to improve the outcomes of streamline service organizations.

Want to check how your Customer Service Processes are performing? You don’t know what you don’t know. Find out with our Customer Service Self Assessment Toolkit: