Gemba Walks: Who should initiate a change and what should the process be for changing the SOP?

Gemba walks and lean management are great tools that all managers should use either if a problem arises or to prevent problems from occurring.


Because even if you know all of the problem solving steps, its important to know exercises and techniques to actually execute each phase . Instead of waiting for problems to arise, use proactive supervision to identify and solve issues more efficiently. Gemba walks create invaluable opportunities for leaders to engage with employees and enable problem-solving.


Thus, management sets the conditions in gemba, and whatever happens there reflects upon management. A robust fraud risk management thus, requires more than just ensuring an effective system of internal controls.


The purpose of walking the actual place or gemba is help identify problems, non-value added activities, or wastes through a deliberate observation of a particular area or process. The main purposes of the gemba walks are to identify deviations from the standard, and to look for opportunities to change (improve) the standard. Each area quickly reports the status of their problems and improvement activities.


Gemba literally means the workplace, and more specifically, the place where a company makes its product and comes into contact with customers. While some organizations can have as a main goal safety, for others the main goal may be improving innovation and learning, the cost, productivity, or even customer service.


Participants in these activities should be aware of and accept these risks and be responsible for their own actions. The most innovative improvement ideas often come from the employees who are working on the front line and problem-solving on a daily basis. The best way to truly understand processes and identify potential areas of improvement is to observe the action up close.


Organize, plan, schedule, track, scoreboard, motivate and communicate lean efficiency with these field-proven board kits. Ensure managers take full ownership of their objectives with standardized, systematic gemba walks. Based on some simple steps and ideas, the model gives directions on how to deal with problem-solving issues through simple structuring, good collaboration, and active communication.


It can be used for an ordinary gemba tYour or for a visit with a specific observation goal. In closing, gemba walks are a necessary task that leaders should be performing regularly as part of leader standard work.

Want to check how your Gemba Walks Processes are performing? You don’t know what you don’t know. Find out with our Gemba Walks Self Assessment Toolkit: