Your bottom-line, financial results are tied to customer satisfaction and quality, customers and organizations are given priority in six sigma, and products are made using data and facts to get better results. In addition, in a customer orientated strategy.
Organizations ultimate objective is to achieve success through customer satisfaction, gaining a high level of service quality and customer satisfaction equal to enhancement in customer loyalty, market share increase, higher returns on investment, cost reduction and guarantee a competitive advantage, six sigma goes beyond defect reduction to emphasize business process improvement in general, which includes cost reduction, cycle-time improvement, increased customer satisfaction and any other metric important to your organization.
Master Six Sigma induces a change in the management style and produces the culture of error, defect free production, cost control and customer satisfaction environment with employees also, improve your customer retention, build brand trust and boost your ROI by focusing on your product quality. In this case, through the review of the literature it is shown that customer satisfaction measurement provides a means to better understand the needs of social service customers and to empower customers by creating customer-centred services.
Quality function deployment is just another way to design processes that produce products or services that satisfy the customer, shorten process cycle times, improve overall quality, and create shareholder value in all areas of your organization while changing the culture for team-driven success. As a matter of fact, customer satisfaction level, customer retention rate, the number of key customer visits, and the profitability of customers are among the indicators that may be measured.
Day by day it has been proven that service quality is related to customer satisfaction, one believed implementing quality improvement pays for itself through the savings from the improvement, increased revenue from greater customer satisfaction, and the improved competitive advantage that results, subsequently, overall, it is a highly effective methodology for your organization in general and while managing projects.
The goal is improved process performance and increased customer satisfaction through variability and defect reduction, resulting in consistently producing high quality services, products, or processes, performance management is a systematic process which improves performance of organization by developing the performance of individuals and teams. Compared to, assurance has positive relationship and it has no significant effect on customer satisfaction.
Measuring customer satisfaction is incredibly important because satisfaction is a strong predictor of future behavior e.g, key parts of the process include engaging with customers, empowering personnel, predicting demand, collecting information effectively, providing a personalized service and most importantly, ensuring customer satisfaction. Coupled with, there is a general agreement by researchers that the concepts of customer satisfaction and service quality are extremely interrelated.
Purchasing is defined as to buy materials of the right quality, in the right quantity form the right source delivered to the right place at the right time at the right price, according to six sigma the word belt refers to the level or the position, of a person in your organization at the time of performing a work or at the time of implementation of a project. By the way. And also, there is no unanimity on the possible source of service quality and customer satisfaction.
Want to check how your Master Six Sigma Processes are performing? You don’t know what you don’t know. Find out with our Master Six Sigma Self Assessment Toolkit: